5 year warranty

5 year warranty

Our jewelry is designed to last, which is why we offer a 5-year warranty on the gold-colored surface. The warranty applies if the gold color fades, fades or disappears completely without external influence. If the gold color on your jewelry should disappear within this period from the date of purchase, we will replace the product with the same model, an equivalent from our current range if the original is no longer in stock, or a credit receipt.

Please note that the warranty does not cover other parts of the jewelry such as stones, enamel, pearls, shells or other decorations. Damage caused by external wear, bumps, scratches or improper use is not covered by the warranty. The jewelry is water resistant but should not come into contact with alcohol-based products or chemicals. Natural aging may cause the color of the jewelry to darken slightly over time, but it will not discolor. This is considered normal wear and tear and is not covered by the warranty. For best durability, avoid contact with alcohol products even if the jewelry is water resistant.

To use the warranty, you need to be able to show the original receipt.

To start a warranty case, please send an email to kundsupport@sagawilder.se and attach the original receipt to the message.